Completing your onboarding

Once your role has been confirmed, you’ll receive an email from Xemplo, the platform EPG uses to manage employment contracts and onboarding.

The process happens in stages:

1. Set up your Xemplo account and security

2. Review and sign your contract

3. Complete onboarding from your Xemplo dashboard

The exact steps can vary depending on your role, location, and client.

Step 1: Look out for your Xemplo onboarding email

You’ll receive an email from Xemplo inviting you to get started.

This email includes:

• a secure link to access Xemplo

• instructions to set up your account

• next steps once your account is created

If you haven’t received this email yet, your onboarding may still be in preparation or scheduled closer to your start date.

Step 2: Set up your Xemplo account and security

Before viewing or signing your contract, you’ll be asked to set up your Xemplo account.

This usually includes:

• creating or confirming your login details

• setting up multi-factor authentication (MFA) for security

MFA helps protect your personal and employment information and is a required step to continue.

If you experience issues setting up MFA, don’t worry, support is available to help you complete this step.

Step 3: Review and sign your contract in Xemplo

Once your account is set up, you’ll be guided to review and electronically sign your employment or engagement agreement.

Your contract outlines:

• your role and engagement terms

• key conditions and notice requirements

• how pay and other arrangements apply

To sign your contract, click the blue button at the bottom of the screen that says 'Accept and Sign'. Doing so will trigger a popup where you can add your signature. You have the option to draw or type your signature.

After signing your contract, Xemplo will automatically take you through the remaining onboarding steps.

If anything in the contract is unclear, pause and contact EPG before completing this step.

Step 4: Complete your onboarding details

After your contract is signed, you’ll be redirected to your Xemplo onboarding dashboard. (see image below). You can leave and return to this dashboard at any time.

This dashboard shows your onboarding progress and the steps you need to complete before starting work.

You’ll see a series of onboarding cards, such as:

• Finalise your profile

• Review documents

• Begin inductions

You can enter each section and complete the steps as required.

Step 5: Finalise your profile

The 'Finalise your profile' section is where you’ll usually start.

Here you may be asked to:

• confirm personal and contact details

• provide payroll or payment information (where applicable)

• add emergency contact details

• Upload any necessary credentials such as Drivers Licence

All information is entered securely and saved as you go.

Step 6: Review documents

The 'Review documents' section is where EPG shares important policies and documents for you to read and acknowledge.

This may include:

• workplace or employment policies

• codes of conduct

• role or client-related information

You’ll usually be asked to:

• open and review each document

• confirm that you’ve read and understood it

Step 7: Begin inductions (if applicable)

Some roles include inductions or preparatory activities.

In Xemplo, inductions are presented as a guided flow, which may include:

• short videos or learning content

• images or reference material

• written information to review

• simple acknowledgements or confirmations

You’ll be guided step by step through the content, and your progress is saved automatically.

If something is missing or delayed

Onboarding may take longer if:

• some steps haven’t been submitted

• documents need review

• additional checks are required

• client approvals are still pending

If you believe you’ve completed everything but haven’t received confirmation, contact EPG for an update.

Need help?

If you have trouble with:

• setting up your Xemplo account

• multi-factor authentication

• signing your contract

• completing onboarding steps

Use the contact details provided in your onboarding communications to reach EPG for assistance.

Important to know

• Onboarding steps vary by country, contract type, and client

• This information is general guidance only

• Your contract and local requirements always take priority

If you’re unsure how something applies to you, EPG can help clarify.